What kinds of train tickets are valid for
this promotion?
2FOR1 and special offers/admission vouchers
are available with almost ANY type of train tickets issued to
London (or to the Attraction Destination) on normal 'paper' ticket
stock (i.e. not electronic or 'smartcard' but for exceptions see
below) and valid on the day you wish to the visit the attraction,
theatre, or restaurant, e.g. National Rail issued tickets include
Off-Peak, Super Off-Peak, Travelcard, Advance, Anytime,
Season Tickets, GroupSave and
various promotional travel tickets that may be
issued from time to time, etc...
By way of recognition most 'paper' rail
travel tickets show the Double-Arrow (or 'crows-foot') National
Rail logo, then you're safe to assume it is valid. If you are
unsure in any way please check yours on our ticket types
page or ask at your local staffed National Rail station.
London Underground issued tickets (including
Travelcards issued by London Underground ticket offices and agents)
and Eurostar-issued tickets are NOT valid and will
not be accepted at any attraction.
What period of time will my train tickets be
valid to claim the offers?
If you hold Return train tickets which are valid for more than one
day on the return journey, e.g. Off-Peak Returns
to London valid for one month, you can use them to claim any of the
offers within that same one month period of return travel
validity.
If for example you buy Return tickets to London,
outbound on a Monday and returning on a Friday, you will be able to
use the vouchers throughout the Monday-Friday period, provided you
show both outward and return portions of your tickets (remember to
tell the train company staff that you need to keep your outward
tickets!).
If for example you are buying single tickets, e.g.Advance
tickets to London for a one-way journey on a Monday, and
Advance tickets for departing London on a Friday you will be able
to use the vouchers during the Monday-Friday period, provided you
show both outward and return tickets (remember to tell the train
company staff that you need to keep your outward tickets!).
Please always remember to present
your valid rail tickets alongside your 2FOR1 and special
offers/admission vouchers at the attractions box
office.
Remember - don't put your outward
tickets into the gateline to be swallowed up. Show them to a member
of rail staff who can let you through the gate.
For further information please visit www.nationalrail.co.uk.
Can
I use an Oyster card?
No, the 2FOR1 London Attractions partners
DO NOT recognise Oyster Cards as being valid
accompanying rail tickets, unless it is an Oyster Annual Season
ticket with its accompanying Gold Card record card.
Can I use
Freedom Passes?
No, Freedom Passes cannot
be used in conjunction with the 2FOR1 promotions when you travel by
train.
Can I use an E-Day ticket issued by Chiltern
Railways?
Yes, special conditions
apply. Please present your phone message and supporting printed
ticket with your completed voucher. You will also be asked to
produce photo ID.
Can
I use Underground/tube only tickets and/or London Bus only
tickets?
No, however if your travel
ticket has an element of National Rail/train company travel
included, e.g. any type of 'paper' Travelcard, train/tube inclusive
ticket and is issued by a National Rail operated ticket
office, then the answer is yes. If you need help
distinguishing, please check it using our ticket types
page.
Can
I use the 2FOR1 vouchers if I have bought my train tickets in
conjunction with a Railcard?
Yes, the offer can be used
in conjunction with tickets discounted by ALL Railcards including
16-25, Senior, Family & Friends, HM Forces, Disabled Persons,
Network, New Deal Photocard and Annual Gold Card.
Can I use a BritRail
pass?
No, BritRail passes are not
valid with the 2FOR1 offers.
How
many train tickets are required per voucher?
Whilst you will only have one London
Attractions voucher between 2 people, both people
need to hold valid train tickets for the day of their visit.
Can
I participate in the promotion if I'm visiting London from outside
the UK?
Yes. But please remember
the offers are only available to anyone who buys a valid National
Rail train ticket to either travel to London, or within London e.g.
Travelcards issued by a National Rail operated ticket office.
What do I do if my county or country is not
listed?
Please select 'other' and insert the name of
your county, or if you are not in the UK enter your country
name.
Where can I get the latest promotional
leaflet from?
These can be obtained from your nearest
participating National Rail station, they CANNOT be posted, faxed
or e-mailed. But since you are on this website, why not get details
of the offers/download the vouchers whilst you are here?
Can
the scheme accommodate larger group travel?
No, due to the nature of
the offer, it has not been set up to accommodate the requirements
of large groups. For large groups, please contact the attraction
concerned.
Can I travel on a day other than that I have
chosen when downloading a voucher?
Yes, as long as you show up
with the voucher and valid train tickets on the day of your visit.
Don't forget when the offer expires!
Can the vouchers be used in conjunction with
any other offers?
No.
How many vouchers can I
download?
You can download as many vouchers as you
like at absolutely any time.
How many vouchers are required?
One voucher is required per two
people. The voucher entitles one person to get in for free
whilst the other pays the full adult rate, regardless of whether
they qualify for concessions, e.g. Under 16, Senior, or Student.
Please refer to the Terms and Conditions.
Must I book theatre tickets in
advance?
Yes, you must book in
advance. Please call the London Theatre Club on 020 7907
7039 to book your London theatre tickets. Some other theatre offers
may be available from time to time and you should follow the
relevant instructions shown. Please note that this offer is only
open to certain performances as noted on the website.
I have a travel related query, who should I
contact?
Please contact National Rail Enquiries on
08457 484950 or visit http://www.nationalrail.co.uk for all questions
on train prices, times or any other travel related matters.
I have a query about an attraction, who
should I contact?
Please contact the attraction direct, their
contact details can be found on their website.
How do I register?
Click on the words on the right hand side of
the homepage that say 'register here' this will then bring up a
page for you to register your details. You can only download
vouchers once you have completed this process.
I have forgotten my password
Please enter your username (which is your
e-mail address), then click on the link that says 'Forgot your
password?'. Your password will then be e-mailed to the e-mail
address you have supplied us with. Use the link below to:
Forgot Password
I am having technical
difficulties
Remember that you can also pick up the
vouchers from London Attractions leaflets which can generally be
found at principal staffed National Rail stations in the South
East.
Please note: Days Out Guide is built for the
following web browsers: Internet Explorer 8; Internet Explorer 9;
FireFox (latest version); Chrome (latest version) and Safari.
If your web browser is listed here and you
are running a supported version, then you should have no issues
using Days Out Guide and/or downloading our vouchers. Whilst
we are unable to support any other web browsers from those listed
above at present, you may still be able to use the website
successfully.
Days Out Guide requires Adobe Reader to be installed to access our
vouchers which are available as PDF file format
only.
Adobe Reader may already be installed on your computer as a widely
used piece of software to view PDF files. However, if you do not
have the software or need to upgrade to the latest version you can
do so for free at the following link: http://get.adobe.com/reader/
This link will take you to a website outside daysoutguide.co.uk.
Days Out Guide is not responsible for content or software
downloaded from external sites.
Does it matter if I can only print off the
vouchers in black and white?
No, not at all. Just as
long as you have selected the attraction you want to visit and
included all your personal details, you can present it at the
attraction along with valid train tickets to claim your London
Attractions offers.
What happens if I don't have a
printer?
Unfortunately to make use of the online
voucher you must be able to print off a voucher so that you can
present it at the attraction of your choice along with a valid
train ticket. Vouchers are also available in the back of the London
Attractions leaflets which are available at principal staffed
National Rail stations in the South East.
Can you post me some vouchers?
No, vouchers cannot be
posted to you. They can either be downloaded or picked up from principal staffed National Rail
stations in the South East in the form of a London Attractions
booklet.
Is there a contact telephone
number?
Please contact National Rail Enquiries on
08457 484950 or visit http://www.nationalrail.co.uk for all questions
on train prices, times or any other travel related matters. For
each individual attraction or restaurant, please see website for
contact details. For theatres please call the London Theatre Club
on 020 7907 7039 or follow the relevant instructions shown.