FAQs

How do the offers work?

On presentation of each person’s valid National Rail tickets, a huge range of offers can be redeemed!

Most offers are 2FOR1 entry, valid on full price adult tickets only. In the event of a full price and concessionary admission ticket being purchased together, the cheapest will be deducted, unless otherwise stated. Other offers such as 3FOR2 and 'X% off' may apply. Please read the offer terms carefully.

All offers apply to 'on the door' pricing, unless otherwise stated. These prices will sometimes vary from those displayed on the attraction’s website. Please see the individual attractions listing for pricing details. There may be occasions when this does not apply. For example, participating restaurants will be offering 2FOR1 on Main Courses or similar, in which case prices vary and the cheapest will be deducted.

Conditions apply to specific attractions. Please always refer to the individual terms and conditions listed on the website and printed on your vouchers.

Is my ticket valid for 2FOR1 or other offers?

Click here to see if your train ticket is valid.

Can I book attraction tickets in advance?

Many of the attraction offers are now available to book online in advance. Simply present your pre-booked tickets and your National Rail tickets to the attraction on the day.

You do not need to print a Days Out Guide paper voucher for an attraction that you have pre-booked.

See individual attraction listings for further details.

How can I request a refund on pre-booked attraction tickets?

Days Out Guide does not process any ticket payments, so you must contact the attraction directly to request a refund you have purchased with them.

Where must I travel to/from to get 2FOR1 or other offers?

All tickets should show that you have travelled to the attraction by train, whether that be ‘London Terminals’ for 2FOR1 London or other offer attractions, or the train station nearest to the attraction itself. Tickets that have a destination too far from the attraction’s location may be denied by attraction staff. Details of the attractions nearest station can be found on the attraction’s listing page.

How do I keep my train tickets to use them for a 2FOR1 or other offer?

If you are worried that the ticket barrier will keep your ticket when you exit the station, please ask a member of staff to let you through manually. This will ensure you retain your tickets to redeem 2FOR1 or other offers at attractions.

Can I use London Underground tickets to obtain the offers?

No, London Underground issued tickets (including Travelcards) are NOT valid for the offers on this website and will not be accepted at any attraction/venue.

See our Valid Train Tickets page for further details.

Can I use an Oyster card?

No, Oyster Cards (including Travelcard on Oyster), contactless payment cards and Freedom Passes are NOT valid for the offers on this website and will not be accepted as evidence of travelling by train at any attraction/venue.

If you have a National Rail Annual Season ticket on Oyster and have an accompanying Gold Record Card, then you will be able to use your Gold Record Card as evidence of travelling by train.

See our Valid Train Tickets page for further details.

Are my GroupSave discounted tickets valid in conjunction with 2FOR1?

Yes, GroupSave discounted National Rail tickets are valid for the offers on this website and will be accepted as evidence of travelling by train at the attraction/venue.

Can I use the 2FOR1 or other offers if I have bought my train tickets in conjunction with a Railcard?

Yes, Railcard discounted National Rail tickets are valid for the offers on this website and will be accepted as evidence of travelling by train at the attraction/venue. Railcards alone are not valid for 2FOR1 offers.

Can I use the offers if I'm visiting from outside Great Britain?

Anyone travelling by National Rail is valid for the offers
See our Valid Train Tickets page for details.

Can I travel on a day other than that I have chosen when downloading a voucher?

Yes, if you show up with the printed voucher and valid train tickets on the day of your visit. Remember to check when the offer expires!

Can I use my 2FOR1 or other offer printed voucher on the day it expires?

Yes, you can use your 2FOR1 voucher on the date that the offer expires. For example, if the 2FOR1 offer expires on 31 October, you can use the 2FOR1 or other offers voucher on the 31 October.

How many printed vouchers are required?

One printed voucher is required per two people, per attraction. For 2FOR1 offers one person pays the full adult price and the second person goes free on presentation of each voucher and pair of valid National Rail tickets.

There may be occasions when this does not apply. There are restaurants participating, which may offer 2FOR1 on Main Courses or similar.

For other offers check the terms and conditions for the offer on the attraction listing.

How many vouchers can I download?

You can download up to 3 vouchers per attraction at any one time. For example, if you have selected a 2FOR1 offer it will cover your entry for up to 6 people. You can add as many attractions as you like to your basket before completing your download.

What happens if I don't have a printer?

You must have a printed voucher, per two people, per attraction to redeem the offers advertised on this website. Attractions require a hard copy of the voucher to be retained on entry. Vouchers shown on a mobile device are not accepted.

When printing vouchers from email, please ensure all images are downloaded – some vouchers include barcodes that are essential for redemption.

Please note many attraction offers are now available to Book Online. In these cases, you do not need a printed voucher, only your pre-booked 2FOR1 or other offer ticket and National Rail tickets.

2FOR1 Leaflets

2FOR1 leaflets are available at select National Rail Stations serviced by the following Train Operating Companies: C2C, Stansted Express, Greater Anglia, LNER, GWR and Chiltern. Leaflets are subject to availability and we cannot guarantee that all stations will have leaflets provided. Please check attraction listings to book your tickets online or download and print a voucher.

Can you post me some vouchers?

No, vouchers for the offers advertised on this website cannot be posted to you. Vouchers should be downloaded, printed and presented at the attraction/venue to obtain the offer. If you are experiencing any issues downloading vouchers, please contact us.

I have a query about an attraction, who should I contact?

Please contact the attraction directly, their contact details can be found on their attraction listing.

I have a travel related query, who should I contact?

Please contact National Rail Enquiries on 03457 484950 or visit www.nationalrail.co.uk for all questions on train prices, times or any other travel related matters.

I have forgotten my password

Please click on the link that says 'Forgot your password?' and enter your username (which is your email address). A link will then be emailed, enabling you to reset it.

If you are still having trouble accessing your account, please use the contact form.

I'm having technical difficulties

Cookies must be accepted to be able to use this website correctly. You may be required to update your Internet Browser or clear your cache to access our website and vouchers.

If you are unable to access the pages or vouchers you require, please contact us for help.

What happens if the weather affects my ability to travel by train?

If you have booked an advance booking ticket, then contact the attraction directly. If you have downloaded a paper voucher, discard that voucher and re-download for another day.

Can I go to multiple attractions with a single train ticket?

Yes, if the attractions are visited on the day that your rail ticket is valid.

What happens if I cannot travel by train due to industrial action?