Social Media Policy
You can follow us at https://twitter.com/daysoutguide
Our Twitter accounts are managed by the Marketing team for Days Out Guide (plus a couple of friendly gnomes called Mapz and Tracks), on behalf of the Association of Train Operating Companies (ATOC Ltd). These accounts are not monitored 24/7 due to limited resources and we are not always able to reply to individual tweets, although we will do our best where possible to respond within 48 hours.
If you follow us you can expect between 1 - 10 tweets a day covering some or all of the following:
- 2FOR1 offers to London attractions
- Other offers and discounts to be had by travelling to London on National Rail services
- Train company promotions and discounts
- Items of interest to tourists visiting London
- Invitations to enter competitions as well as to provide feedback
If you follow us on Twitter we may follow you back. Being followed by us does not imply endorsement of any kind.
@Replies and Direct Messages:
We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not always able to reply individually to all of the messages we receive via Twitter.
The Marketing team reads all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people in the organisation, however it should be noted that the usual way of contacting us with feedback and queries is to use the contact us form on the Days Out Guide website.
Please note that we are unable to donate to charity requests.
You can find our Facebook page at https://www.facebook.com/nationalrailenq
The Days Out Guide Facebook page is managed by the Marketing team, on behalf of the Association of Train Operating Companies (ATOC Ltd).
We aim to offer people who 'like' us on Facebook a reminder of the fantastic 2FOR1 offers available when you travel by train, as well as competitions, prize draws, other discounts/offers and upcoming events. We aim to provide direct and relevant links back to/ for the purpose of downloading 2FOR1 offer vouchers and further information. We will also share information we think to be of interest to our fans, such as photos, videos, facts and other pieces of information to do with train travel and tourist activities in London and throughout Great Britain.
We update and monitor our Facebook page during office hours, Monday to Friday, 9am - 5pm. Facebook may occasionally be unavailable and we accept no responsibility for lack of service due to Facebook downtime.
We welcome feedback and ideas sent via Facebook, however, we cannot guarantee to reply individually to all the messages we receive. Comments and suggestions are passed to the relevant people in the organisation. Even if we do not reply it doesn't mean we are not listening to you.
The usual way of contacting us with feedback and queries is to use the contact us form on the Days Out Guide website.