FAQ

 

What kinds of train tickets are valid for this promotion?

2FOR1 and special offers/admission vouchers are available with almost ANY type of train tickets issued to London (or to the Attraction Destination) on normal 'paper' ticket stock (i.e. not electronic or 'smartcard' but for exceptions see below) and valid on the day you wish to the visit the attraction, theatre, or restaurant, e.g. National Rail issued tickets include Off-Peak, Super Off-Peak, Travelcard, Advance, Anytime, Season Tickets, GroupSave and various promotional travel tickets that may be issued from time to time, etc...

By way of recognition most 'paper' rail travel tickets show the Double-Arrow (or 'crows-foot') National Rail logo, then you're safe to assume it is valid. If you are unsure in any way please check yours on our ticket types page or ask at your local staffed National Rail station.

London Underground issued tickets (including Travelcards issued by London Underground ticket offices and agents), Heathrow Express tickets and Eurostar-issued tickets are NOT valid and will not be accepted at any attraction.

What period of time will my train tickets be valid to claim the offers?

If you hold Single train tickets, you can use them to claim 2FOR1 offers only on the date of your train journey.

If you hold Return train tickets which are valid for more than one day on the return journey, e.g. Off-Peak Returns to London valid for one month, you can use them to claim any of the offers within that same one month period of return travel validity.

If for example you buy Return tickets to London, outbound on a Monday and returning on a Friday, you will be able to use the vouchers throughout the Monday-Friday period, provided you show both outward and return portions of your tickets (remember to tell the train company staff that you need to keep your outward tickets!).

If for example you are buying single tickets, e.g.Advance tickets to London for a one-way journey on a Monday, and Advance tickets for departing London on a Friday you will be able to use the vouchers during the Monday-Friday period, provided you show both outward and return tickets (remember to tell the train company staff that you need to keep your outward tickets!).

Please always remember to present your valid rail tickets alongside your 2FOR1 and special offers/admission vouchers at the attractions box office.

Remember - don't put your outward tickets into the gateline to be swallowed up. Show them to a member of rail staff who can let you through the gate.

For further information please visit www.nationalrail.co.uk.

Can I use an Oyster card?

No, the 2FOR1 London Attractions partners DO NOT recognise Oyster Cards as being valid accompanying rail tickets, unless it is an Oyster Annual Season ticket with its accompanying Gold Card record card.

Can I use Freedom Passes?

No, Freedom Passes cannot be used in conjunction with the 2FOR1 promotions when you travel by train.

Can I use an E-Day ticket issued by Chiltern Railways?

Yes, special conditions apply. Please present your phone message and supporting printed ticket with your completed voucher. You will also be asked to produce photo ID.

Can I use Underground/tube only tickets and/or London Bus only tickets?

No, however if your travel ticket has an element of National Rail/train company travel included, e.g. any type of 'paper' Travelcard, train/tube inclusive ticket and is issued by a National Rail operated ticket office, then the answer is yes. If you need help distinguishing, please check it using our ticket types page

Can I use the 2FOR1 vouchers if I have bought my train tickets in conjunction with a Railcard?

Yes, the offer can be used in conjunction with tickets discounted by ALL Railcards including 16-25, Senior, Family & Friends, HM Forces, Disabled Persons, Network, New Deal Photocard and Annual Gold Card.

Can I use a BritRail pass?

No, BritRail passes are not valid with the 2FOR1 offers.

How many train tickets are required per voucher?

Whilst you will only have one London Attractions voucher between 2 people, both people need to hold valid train tickets for the day of their visit.

Can I participate in the promotion if I'm visiting London from outside the UK?

Yes. But please remember the offers are only available to anyone who buys a valid National Rail train ticket to either travel to London, or within London e.g. Travelcards issued by a National Rail operated ticket office.

What do I do if my county or country is not listed?

Please select 'other' and insert the name of your county, or if you are not in the UK enter your country name.

Where can I get the latest promotional leaflet from?

These can be obtained from your nearest participating National Rail station, they CANNOT be posted, faxed or e-mailed. But since you are on this website, why not get details of the offers/download the vouchers whilst you are here?

Can the scheme accommodate larger group travel?

No, due to the nature of the offer, it has not been set up to accommodate the requirements of large groups. For large groups, please contact the attraction concerned.

Can I travel on a day other than that I have chosen when downloading a voucher?

Yes, as long as you show up with the voucher and valid train tickets on the day of your visit. Don't forget when the offer expires!

Can the vouchers be used in conjunction with any other offers?

No.

How many vouchers can I download?

You can download as many vouchers as you like at absolutely any time.

How many vouchers are required?

One voucher is required per two people. The voucher entitles one person to get in for free whilst the other pays the full adult rate, regardless of whether they qualify for concessions, e.g. Under 16, Senior, or Student. Please refer to the Terms and Conditions.

Must I book theatre tickets in advance?

Yes, you must book in advance. Please call LOVEtheatre on 020 7420 9767 to book your London theatre tickets. Some other theatre offers may be available from time to time and you should follow the relevant instructions shown. Please note that this offer is only open to certain performances as noted on the website.

I have a travel related query, who should I contact?

Please contact National Rail Enquiries on 08457 484950 or visit http://www.nationalrail.co.uk for all questions on train prices, times or any other travel related matters.

I have a query about an attraction, who should I contact?

Please contact the attraction direct, their contact details can be found on their website.

How do I register?

Click on the words on the right hand side of the homepage that say 'register here' this will then bring up a page for you to register your details. You can only download vouchers once you have completed this process.

I have forgotten my password

Please enter your username (which is your e-mail address), then click on the link that says 'Forgot your password?'. Your password will then be e-mailed to the e-mail address you have supplied us with. Use the link below to:

Forgot Password

I am having technical difficulties

Remember that you can also pick up the vouchers from London Attractions leaflets which can generally be found at principal staffed National Rail stations in the South East.

Please note: Days Out Guide is built for the following web browsers: Internet Explorer 8; Internet Explorer 9; FireFox (latest version); Chrome (latest version) and Safari.

If your web browser is listed here and you are running a supported version, then you should have no issues using Days Out Guide and/or downloading our vouchers. Whilst we are unable to support any other web browsers from those listed above at present, you may still be able to use the website successfully.
     
Days Out Guide requires Adobe Reader to be installed to access our vouchers which are available as PDF file format only.     
     
Adobe Reader may already be installed on your computer as a widely used piece of software to view PDF files. However, if you do not have the software or need to upgrade to the latest version you can do so for free at the following link: http://get.adobe.com/reader/     
     
This link will take you to a website outside daysoutguide.co.uk. Days Out Guide is not responsible for content or software downloaded from external sites.

Does it matter if I can only print off the vouchers in black and white?

No, not at all. Just as long as you have selected the attraction you want to visit and included all your personal details, you can present it at the attraction along with valid train tickets to claim your London Attractions offers.

What happens if I don't have a printer?

Unfortunately to make use of the online voucher you must be able to print off a voucher so that you can present it at the attraction of your choice along with a valid train ticket. Vouchers are also available in the back of the London Attractions leaflets which are available at principal staffed National Rail stations in the South East.

Can you post me some vouchers?

No, vouchers cannot be posted to you. They can either be downloaded or picked up from principal staffed National Rail stations in the South East in the form of a London Attractions booklet.

Is there a contact telephone number?

Please contact National Rail Enquiries on 08457 484950 or visit http://www.nationalrail.co.uk for all questions on train prices, times or any other travel related matters. For each individual attraction or restaurant, please see website for contact details. For theatres please call LOVEtheatre on 020 7420 9767  or follow the relevant instructions shown.

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