DaysOutGuide.co.uk is brought to you by National Rail, which is owned and operated by ATOC Ltd. ATOC Ltd operate on behalf of Train Operating Companies across the United Kingdom.
We are committed to protecting your privacy. Before proceeding to provide us with your details, please read the following important information which concerns the protection of your personal data.
We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("data protection laws").
The details you provide about yourself and any other information which identifies you (“personal information”) is held by DaysOutGuide.co.uk on this website (“the Site") for operational purposes, for example, member registration. Without collecting the required information from you, we may be unable to supply services such as voucher downloads. Please note that making use of our services will be deemed by us as explicit consent on your part to the transfer of personal information, where this is necessary for us to provide services to you or to perform a contract with you.
We will use a combination of cookie tracking and your supplied personal information to optimise your experience on the Site. We will also use your supplied personal information to send you email newsletters, if you have chosen to receive them. This will include informing you of new products or services that we think may be of interest to you, based on your previous visits to the Site and any voucher downloads you have completed.
Train Operating Companies
ATOC Ltd, and subsequently DaysOutGuide.co.uk, are operating on behalf of Train Companies across Great Britain. If you have chosen to receive marketing communications from Train Companies, we will match you to one based on the station entered when completing a voucher and send them your supplied personal information.
DaysOutGuide.co.uk will occasionally provide your supplied personal information to necessary third party service providers in circumstances where it is essential to provide their service, for example when you reserve or purchase travel. Whenever we transfer your supplied personal information, we take reasonable steps to ensure that it is treated securely and in accordance with this privacy statement.
If you have chosen to receive marketing information from Third Parties, we may transfer your supplied personal information to an attraction you have downloaded a voucher for or visited, upon their request. Your data will not be transferred or sold to any other Third Party organisations.
If you enter a competition on DaysOutGuide.co.uk, we will send your supplied personal information to the partner running the competition, if you have chosen to receive marketing information from them as part of the entry process.
DaysOutGuide.co.uk will use your supplied personal information to conduct research and reports. We report based on location, so may use your Post Code or departure station for this. We also conduct research on a quarterly basis, which will be communicated by email. If you have chosen to receive information from us, you may be asked to participate in research studies.
We may provide hyperlinks from the Site to websites of third parties. No liability is accepted for the contents of any site operated by a third party which may be accessed via links from the Site. These links are provided for your convenience only and do not imply that DaysOutGuide.co.uk approves or recommends the content of such sites
Find out more about cookies used on Days Out Guide at https://www.daysoutguide.co.uk/cookies
To improve the quality of the Site and services as well as to build up profile information about visitors to our web, we may from time to time send you what is known as a 'Cookie'. Cookies are blocks of text placed in files on your computer's hard drive (but does not access your hard drive) when you visit a web site and can be used to store and sometimes track information on how you make use of a web site.
Please note that the websites to which this site may be linked may also make use of their own Cookies to collect information from you.
Cookies help us to gauge the number of people who make use of our facilities and the extent of the repeated usage by registered and unregistered clients. A Cookie assists in identifying, for example, your account number, whether you have visited the Site on a previous occasion and what pages on the Site are most or least popular. In addition, the Cookie will increase the functionality of the Site to benefit you.
If you accept the Cookie and register as a user of the Site, the Cookie will automatically fill in your name and delivery address details for you the next time you log on, making the process of ordering your ticket even easier.
Information requests and updates
Please be assured that DaysOutGuide.co.uk is happy, on request from you, to provide details of any supplied personal information that you have provided us with and/or to cease to make use of it for the above-mentioned purposes. If you wish to know what personal data we hold about you, you must make the request in writing, with an accompanying fee of £10, payable to ATOC Ltd. All such written requests should be sent to the Data Protection Officer at Rail Delivery Group, 200 Aldersgate Street, London EC1A 4HD.
As we take the issue of protecting your personal data seriously, we follow strict storage and disclosure procedures which means that we may occasionally require proof or identity from you prior to disclosing such information.
So that we may provide you with an optimum service and comply with its obligations under UK Data Protection legislation, we would be grateful if you could please contact us via our Feedback Form if any personal information that you have provided to us becomes inaccurate or out of date.
DaysOutGuide.co.uk is committed to the security of personal information and has security procedures in place to protect the loss, misuse or alteration of information under our control.
Access to our database containing personal information on registered users of the site is restricted internally. To increase security, we ask you to input a password when you register as a user of the site. Please keep this password secret. As you may be aware, no data transmission over the Internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect the personal information you provide to us, we cannot guarantee the security of your information and the use of our facilities (e.g. e-mail) is at your own risk.
Changes to this policy
We pride ourselves on keeping up to date in terms of advances in technology and legal developments. As these areas are changing at an ever-increasing rate, we request that you refer to the Site on a regular basis to ensure that you are aware of our most recent Terms and Conditions. By providing us with your e-mail address, you expressly allow DaysOutGuide.co.uk to respond to you via your e-mail address.